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3D printing from your own STL file: how to order, step by step

3D model in a slicer on a laptop next to a working printer
From STL file to print · illustrative visualisation

Ordering in 5 steps

  1. Prepare the file. STL is enough, but if you can, export 3MF or STEP: they keep units and more accurate geometry. One file per part, unless something is to be printed as an assembly.
  2. Check units and size. State in your email what size the finished item should be, e.g. "width 84 mm". It is the simplest safeguard against a scale error.
  3. Describe the use. Indoors or outdoors, whether it will be screwed together, whether it heats up in a car, whether it needs to flex. On that basis we choose the material and infill.
  4. Give the quantity and deadline. This decides whether we print everything at once on several machines, and whether the series discount applies (about 15% for 10–50 pieces).
  5. Approve the quote. Once the model is in the slicer, we know how long the print will take and how much material it will use. You receive a net price and a date; once approved, we print.

Files can be sent by email or via a cloud link if they are large. Send the model with the quantity and material, and we will confirm the price.

STL, 3MF, STEP, OBJ: which format to send

3D printing file formats: what we accept and what follows
FormatWhat it containsOur note
STLtriangle mesh, no unitsthe most common; always give the target size
3MFmesh + units, colours, settingsbetter than STL, fewer scale errors
STEP / STPsolid from CAD softwarebest for technical parts and fits
OBJmesh, sometimes with textureaccepted; texture colour does not carry over to the print
PDF / DWG drawing, sketch, photono 3D solida model has to be made: approx. €45 net per hour of modelling

When the model comes from CAD software, please send STEP. From an STL mesh we cannot tell that a hole was "meant to be" an 8 mm press fit; in STEP it is clear, and with fits that makes a difference.

Hands removing a fresh 3D print from a flexible build plate
A finished print from a client's file · illustrative visualisation

The most common file errors we see

Most files go through without a problem. Those that go back to the client or need fixing usually have one of these issues:

  • Wrong scale. A model designed in inches or metres arrives 25 times too small or 1,000 times too big. That is why we always ask for a check dimension.
  • A leaky mesh. A model from graphics software or downloaded from the internet has open walls, flipped normals or overlapping bodies. We fix simple errors during the file check; bigger ones need a modeller.
  • Walls too thin. A 0.4 mm wall looks fine on screen, but the printer nozzle cannot make a durable part from it. For typical prints we assume a minimum of about 1–1.2 mm, more for load-bearing parts.
  • No clearances. Two parts meant to fit together designed "to zero" will not go into each other after printing. Usually about 0.2–0.3 mm of clearance per side is added, depending on material and orientation.
  • Details smaller than a layer. Text 0.1 mm high or a bump thinner than the nozzle track will simply disappear.
  • A model made of dozens of bodies exported together: it has to be merged or split into printable parts.

We look at every file before printing. If something is wrong, we tell you what and how much a fix would cost; we do not print blind.

What we decide with you before printing

The file alone does not say everything. A few decisions affect both the price and whether the item will do its job.

Orientation on the plate. An FDM print is weakest between layers. A bracket that has to carry a load we orient so the force does not pull the layers apart. Sometimes that means more supports and a longer print, but it is worth it.

Infill and walls. For a figurine or mock-up, a dozen or so per cent infill is enough. For a mechanical part we increase the number of perimeters: that adds more strength than "100% inside" alone.

Layer height. A thinner layer gives a smoother surface and a longer time. A thicker one is faster and cheaper, but the ridges show.

Material. PLA for interiors and prototypes, PETG when the part must be tougher and withstand higher temperatures, ASA for outdoors, TPU when it needs to flex. Details in our guide to 3D printing materials.

Finish. A raw print with supports removed, or sanding, priming and painting (approx. €34 net per hour of finishing).

No file, or an uncertain one

Often someone has only a broken part, a dimensioned drawing or a photo. Then there are two routes.

The first is modelling from scratch in CAD software, at approx. €45 net per hour. A simple bracket or cap is usually an hour or two. A housing with snap fits or a part with many fits takes longer.

The second is 3D scanning: when the object has a complex, organic shape and is easier to scan than to measure with callipers. The scan still has to be processed by a modeller, but it saves a lot of time with unusual geometry. More in 3D scanning: what it is useful for.

If it is a prototype of a new product rather than a copy of an existing part, see also how to make a prototype quickly.

One practical note to finish: if you are ordering a part that has to fit something and you are not sure of the dimensions, order a single piece first. A test piece costs little compared with a run of twenty parts that turn out a millimetre too tight. With series this is standard procedure: first piece for approval, then the rest.

Have a specific project?Describe in a few sentences what you need — we reply with a price and a lead time. Office Mon–Fri 8:00–16:00 (CET).
Send a short brief →Call +48 455 455 460

Questions and answers

Other questions we often get

Can I send a model downloaded from the internet?

Yes, provided you have the right to print it: check the licence, especially when printing for sale. Technically such models vary, so we check the mesh before printing anyway.

How long is the wait for a print from a ready file?

As standard, about 3 working days from quote approval. Small, simple jobs are often quicker; large series or parts needing dozens of hours of printing take longer, and we give the date with the quote. Add courier transit time for delivery abroad.

Will the print be exactly the size in the file?

With FDM printing you should allow a tolerance of a few tenths of a millimetre. For most uses it does not matter, but for fits it is worth leaving clearance in the design or ordering a single test piece first.

Do you print in colour?

We print with coloured filaments, so the part can be the colour of the material, and some models can be printed in several colours. An exact brand colour or graphics are achieved by painting after printing.

Can you fix my model before printing?

Yes. We repair minor mesh errors during the file check. Design changes (thickening walls, adding clearances or holes, splitting into parts) are modeller's work, charged at approx. €45 net per hour, always agreed with you first.

WIELKA REKLAMA · SINCE 1991 · SERVING THE EU AND THE UK

We can do it for you — from artwork to installation.

Short brief →Call +48 455 455 460 ↗